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DESKTOP SUPPORT ENGINEER

Desktop Support Engineer,Microsoft Outlook

1 to 10 Years

Gurugram, Haryana, India

October 18 2022

Company : IT HUB COMPUTERS

Employment Type : Full time

Company Details : IT HUB COMPUTERS is a leading technology driven business service provider and a trusted IT partner for organizations across India. Establish in 2015, IT HUB "Implements and integrates" leading-edge technology services and solutions matching specific needs. IT HUB has been providing efficient IT Infrastructure Solutions, Enterprise Applications Management and Business Intelligence.
 
  We implement best of the class solutions to improve the operational efficiency and realize ROI of IT Infrastructure Investment. Abreast with latest technology and customer requirements, IT HUB delivers solutions that meet current and future business needs and provides a competitive edge to our customers. The company's collaborative customer-centric approach aligns with clients' IT strategies in accomplishing their business goals.
 
  At IT HUB, we are committed to provide you the best of customer experience at every level, be it product purchase, logistics, post-sales support or IT services. The entire team of qualified and experienced professionals assures you of fulfilling this commitment, and does more, so that you come out a winner every time.

Job Description

Primary Responsibilities.
1. Responsible for Installation and Troubleshooting Operating System, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates
2. Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers, and their operating system.
3. Responsible for Security Management (Configuration and Maintenance server security, user account & password generation, antivirus, windows update, security policy, log files, patch upgrade,
backup etc.)
4. Hands-on experience with Windows 10/11 
5. Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
6. Ability to perform remote troubleshooting and provide clear instructions
7. Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
8. Excellent problem-solving and multitasking skills
9. Address user tickets regarding hardware, software, and networking, etc.
10. Maintain pro-activeness on alerts/tasks by using tools.
11. Manage and maintain IT asset inventory and documentation.
12. Providing assistance for auditing systems access reviewing / correcting who has access to the infrastructure, MS (Teams SharePoint and email), folders and 3rd party hosted platforms for both Staff and Client.
13. Providing assistance for auditing licenses, along with the business application owners, to help ensure the company is correctly licensed.

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